Shipping Policy
At The Pure Pleasure Private Limited, we are committed to delivering your products in a timely and efficient manner across India. Please find our shipping policy details below:
1. Shipping Duration
We aim to deliver your orders within 3 to 5 working days from the date of order confirmation. Delivery times may vary depending on the destination and any unforeseen circumstances such as natural calamities, strikes, or government regulations.
2. Shipping Charges
- We offer standard shipping across India.
- Any applicable shipping charges will be displayed at checkout before you finalize your order.
3. Order Processing
- Orders are processed and dispatched on working days (Monday to Saturday), excluding public holidays.
- Orders placed after 5:00 PM or on holidays will be processed on the next working day.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status of your package.
5. Delivery Areas
We deliver to all pin codes and regions across India. However, in rare cases, delivery to remote locations may take longer than the standard time frame.
6. Delays and Exceptions
While we strive to deliver your orders on time, there might be delays due to:
- Unforeseen weather conditions.
- Festive seasons, where there may be a high volume of shipments.
- Remote locations or restricted areas.
7. Return to Sender (RTS)
If the package is returned due to an incorrect address, incomplete address, or the recipient's unavailability, we will attempt to contact you to arrange a re-delivery. Additional shipping charges may apply in such cases.
8. Contact Us
For any queries related to shipping, please contact us:
- Phone: +91 9966627070, 9393048888
- Email: help@thepurepleasure.com