Purepleasure Return and Refund Policy
At Purepleasure, we aim to ensure that our customers are satisfied with their purchases. If for any reason you are not fully satisfied with a product, please review our Return and Refund Policy for information on how we can assist.
1. Eligibility for Returns
- Products can be returned within 1 days from the date of delivery.
- To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
- Certain items, such as perishable goods, personalized items, and products marked as "Final Sale," are not eligible for returns.
2. Return Process
- To initiate a return, please contact our customer service team at help@thepurepleasure.com or call +91 9966627070 with your order details and reason for the return.
- After approval, we will provide instructions for returning the product to our facility.
- Please note that the customer is responsible for covering the shipping costs for returns.
3. Refund Process
- Once we receive and inspect the returned product, we will notify you of the status of your refund.
- If approved, a refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
- We replace items only if they are defective or damaged upon receipt. If you need to exchange a defective item for the same product, please contact us at help@thepurepleasure.com.
5. Non-Returnable Items
- Gift cards
- Perishable goods
- Personalized items
- Items marked as "Final Sale"
6. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please first check with your bank or credit card provider, as processing times can vary.
- If you’ve done this and still have not received your refund, please contact us at help@thepurepleasure.com for further assistance.
7. Contact Us If you have any questions regarding our Return and Refund Policy, please reach out:
- Email: help@thepurepleasure.com
- Phone: +91 9966627070
- Address: 3rd Floor, Plot No. 658, Ayyappa Society, Madhapur, Telangana 500081